End-to-End Services Offerings
Like our enterprise solution, InsPro’s policy administration services are end-to-end. Our team has the domain expertise to provide business and technical services before, during, and after InsPro Enterprise implementation. As partners invested in your success, we have the right resources to guide you through the challenges of insurance policy administration planning, implementation, and ongoing maintenance or modification. Following your Go Live event, we offer responsive operational support and expert advisory services.
InsPro partners with SunGard Availability Services to provide hosting and high-availability infrastructures for all InsPro SaaS and hosted clients.
The InsPro hosting model includes the following services:
- Secure 24×7 application hosting (production and model environments)
- Hardware management
- Third-party software management
- End-to-end monitoring
- Data Backup
- Disaster recovery
- Production control and management
Every InsPro client has a Client Engagement Manager with industry experience and domain expertise. Early assignment to your project gives them hands-on understanding about your business requirements and enables them to develop strong relationships with your team. Highly skilled with InsPro Enterprise and industry best practices, your Client Engagement Manager works with you to optimize your system use, strategize on new product launches or conversions, and resolve issues effectively.
InsPro has a dedicated team of Business Analysts with years of insurance industry and insurance technology experience. Our Business Analysts serve as end-user advocates whenever you need business requirement definitions, modification reviews, issue analysis and resolution, or anything that requires the right combination of insurance/tech savvy and business acumen.
As comprehensive as our solutions are, there may be times when your competitive or differentiating product features and business processes call for system modifications to meet your unique requirements. InsPro Technologies offers custom development of your policy administration services to support all of your business needs. From initiation, discovery, and design through development, testing, and implementation, our solutions architects and developers have the right combination of technical skills and product knowledge to partner with you during these important events.
Implementing our solutions into your policy administration and customer service processes is a critical factor in your experience with InsPro Enterprise. We use simple measures for our success:
- Did we meet the agreed-upon schedule?
- Did we stay on budget?
- Did InsPro Technologies perform as planned?
Our implementation teams leverage proven methodologies and work with you to assess and identify your specific needs and priorities. They have the right cross-functional knowledge and experience to guide the InsPro/Client team with care through every implementation milestone.
When it comes to integrating an enterprise solution, we understand that every client has a unique systems landscape and specialized business needs. While InsPro Enterprise is a complete solution, we routinely work with clients who outsource one or more of the included functions (like new business, claims, or document management). These clients rely on precise touch points between InsPro Enterprise and third-party solutions for seamless processing. In addition, the system includes hundreds of web services out-of-the-box, reducing the time and costs associated with traditional interface projects.
Migrating data from your legacy systems to a new solution can be the most problematic phase of implementation. Nevertheless, our proven conversion methodology has helped us complete successful data migrations for every one of our clients. We have converted millions of policies on time and on budget. Engage our conversion team anytime you require data migration and validation activities, including mapping and configuration.